Last updated: 10 June 2026
This Privacy Policy explains how SolidBase Software collects, uses and protects personal information through this website, the online store, customer accounts, product licensing, support and related services.
1. Responsible Party and Contact
Business name: SolidBase Software
Website: https://solidbasesoftware.com/
Contact email: dev@solidbasesoftware.com
2. Personal Information We May Collect
We may collect information such as your name, email address, telephone number, billing details, company details, order details, account login information, support messages, licence details, device or activation information, website usage information, IP address and cookie identifiers.
Payment card details are processed by Payfast. SolidBase Software does not receive or store your full card number.
3. Why We Use Personal Information
We use personal information to operate the website and store, process orders, deliver software and licences, provide customer support, respond to enquiries, manage refunds, maintain security, prevent fraud, comply with legal obligations and improve our products and services.
4. WooCommerce, Payfast and Service Providers
The website uses WordPress and WooCommerce for ecommerce functionality. Payments are processed by Payfast. We may also use hosting, email, security, analytics, support or licensing service providers where needed to operate the business.
Service providers may process personal information only where necessary for the service they provide.
5. Cookies
The website uses cookies and similar technologies as described in the Cookie Policy. Some cookies are necessary for the website, cart, checkout, login and security functions to work.
6. Sharing of Information
We do not sell personal information. We may share information where necessary with payment processors, website hosts, technical providers, support providers, legal or compliance advisers, or authorities where required by law.
7. Security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No online system can be guaranteed to be completely secure.
8. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order records, accounting records, licence records, support records, legal obligations and dispute handling.
9. Your Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where legally permitted, or object to certain processing. Send requests to dev@solidbasesoftware.com.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new last updated date.