Last updated: 12 June 2026
These Terms and Conditions apply to the SolidBase Software website, online store, downloadable software products, licences, support and related services supplied by SolidBase Software in South Africa.
1. Business and Contact Details
Business name: SolidBase Software
Website: https://solidbasesoftware.com/
Contact email: dev@solidbasesoftware.com
2. Products and Services
SolidBase Software supplies installable desktop software, software licences, updates, support, training material and related digital services. The current launch product is SolidBase Ledger, an installable accounting software product for owner-managed businesses.
Product descriptions, features and screenshots are provided to help customers understand the software. Features may change as the product is improved, updated or packaged into future versions.
3. Pricing and Payment
All prices displayed on the website are shown in South African Rand (ZAR) unless clearly stated otherwise. Online payments are processed securely through Payfast. SolidBase Software does not receive or store your full card details.
An order is only confirmed once payment has been successfully processed and the order has been accepted by SolidBase Software.
4. Digital Delivery and Access
SolidBase software is delivered digitally. After successful payment, the customer may receive download access, licence details, setup instructions and support information by email, account dashboard, order page or another reasonable electronic method.
Delivery may be delayed if payment verification, account verification, fraud checks, technical issues or incorrect customer details prevent immediate fulfilment.
5. Software Licence
Purchasing SolidBase software gives the customer a licence to use the software according to the product licence terms supplied with the software or purchase. The software remains the intellectual property of SolidBase Software or its licensors.
The customer may not copy, resell, redistribute, reverse engineer, bypass licensing controls or share licence credentials unless SolidBase Software has given written permission.
6. Intellectual Property, Trademarks and Website Content
All website text, product descriptions, screenshots, graphics, logos, software names, product names, user-interface designs, training materials, documentation and other content published by SolidBase Software are protected by copyright and other intellectual-property rights unless clearly stated otherwise.
SolidBase, SolidBase Software, SBS, SolidBase Ledger, SolidBase Personal Ledger, SolidBase Payroll and related product names, logos and visual identifiers are trade names, trademarks or unregistered trademarks of SolidBase Software, unless a different owner is identified. Any third-party names, logos or trademarks remain the property of their respective owners.
No person may copy, scrape, reproduce, republish, modify, sell, redistribute, reuse or create derivative works from website content, product screenshots, training content, documentation, software files, licence keys or branding without prior written permission from SolidBase Software.
You may link to public pages on this website in a fair and lawful way, provided the link does not falsely imply endorsement, partnership, authorship or ownership.
7. Support and Updates
Support and update arrangements depend on the product, launch offer or package purchased. SolidBase Software may provide installation help, bug fixes, documentation, training material or upgrade options at its discretion or according to the purchased package.
Support requests should be submitted using the support channels provided by SolidBase Software.
8. Refunds and Cancellations
Refunds and cancellations are handled according to the Refund and Cancellation Policy. SolidBase Ledger launch purchases include a 14-day money-back guarantee, subject to that policy.
9. Customer Responsibilities
The customer is responsible for providing accurate order and contact details, maintaining their own backups, keeping licence details secure, checking system compatibility and using the software lawfully.
10. Privacy and Cookies
SolidBase Software processes personal information according to the Privacy Policy. The website also uses cookies as described in the Cookie Policy.
11. Limitation of Liability
SolidBase Software aims to provide reliable software and support, but the customer remains responsible for checking results, maintaining backups and making business decisions. To the maximum extent allowed by law, SolidBase Software is not liable for indirect loss, loss of profit, data loss, business interruption or consequential damages arising from use of the website, software or services.
12. Changes to These Terms
SolidBase Software may update these Terms and Conditions from time to time. The updated version will be published on this page with a new last updated date.
13. Governing Law
These terms are governed by the laws of the Republic of South Africa.